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Cleaning Preparation
Thank you for the opportunity to provide our professional cleaning service for you. Good preparation on your part helps everything go smoothly during the job and allows us to focus our efforts on giving you the best cleaning experience possible. We also want to ensure that you and your family are completely safe while we are working in your home. To accomplish this we need your preparation in the handling of these items below. Remember the rates quoted are based upon proper customer preparation.
1- To Qualify for our EMPTY RATE, please empty as much furniture from the room being cleaned as possible.
2- Thoroughly vacuum all carpet and use a crevice tool along the wall edges and on steps. This would be a good time to install a clean vacuum bag to ensure optimal performance of your vacuum. This is especially important if you have pets that shed. If we will be cleaning your furniture please vacuum off pet hair and any debris under the cushions.
3- Remove all breakable items such as pictures, vases, lamps and other miscellaneous items from furniture tops which we will be moving.
4- Please hang full length draperies on coat hangers from the rods.
5- Please tuck up any bedspreads or skirting on beds that touches the floor.
6- Please call to the technician's attention any spots or stains which may require special attention. If possible identify the cause of a spot. If we are aware of the cause it will assist us in choosing a product to attempt removal.
7- Please bring to our attention furniture or other items that may require special handling or care.
8- Please let your pets know that our technicians do not bite. We would appreciate mutual consideration in this regard. Please have pets put in an area so they will not bark, bite or run away. While working in your home the door will be cracked open to allow for our hoses to come in, you are responsible for your pets where abouts during the cleaning. Please put them in an area out of the way while we are working.To prevent injury or burns please keep children and pets away from our truck, equipment, tools, hoses and chemicals.
9- We may need access to a water source. If so we prefer a soft water hook up in the garage or we can use an outside faucet or an indoor sink. Please inform the technicians of any water faucet that is broken or leaks that we should not hook up to. We are not responsible for any damage caused by your broken faucet.
10- Payment is required upon completion. NO EXCEPTIONS. We prefer personal checks, but we also accept cash, Visa, Master Card, and Discover. If you must leave before we are completed you need to provide a payment method.
11- Please clear vehicles from the driveway. We will need the space closest to the door we will be entering. We can not park inside of a garage or carport because of the exhaust fumes from the truck. If you might have to leave while we are cleaning please remove your car from the garage and park it on the street before we arrive so we don't block you in. Please ensure there is a clear clean path from where our van will be parked to the entrance of the home. This may include shoveling snow off the walks or sweeping debris clear to help us from tracking it into your home.
12 - As general practice we open and clean under every door ajoining to areas we are cleaning to remove any air filtration lines and to thoroughly clean the edges. If there are any doors you do not want opened or private areas of the home you do not want us to enter please bring this to the technicians attention upon arrival.
When you schedule you should receive an arrival time window. We make every effort to keep our appointments, however on occasion we may have to adjust our schedule. We will not rush through one job to arrive on time to the following job. By being prepared you can help us to maintain our schedule. If for some reason we have to adjust our schedule we will call to let you know. If you are curious about time feel free to call us the day of your appointment and we will give you our best estimate of arrival time.
If for some reason you must reschedule your appointment or adjust the cleaning order please give us as much notice as possible. If you give us more than a 24 hour notice you can avoid a cancellation charge.
After cleaning your carpets and upholstery keep them looking clean and fresh with Scotchgard protection.
Click here to learn what it does and how it can help keep your home sparkling clean.
Here are the other services we offer. Click on the following service you are interested in.
If you have any other questions check out our Frequently Asked Questions page or give us a call at 260-483-4383. We look forward to seeing you. Thank You!
After Cleaning Care
If a carpet is loose or was not power stretched at installation it may ripple, become wavy, bloat or expand from the high moisture much like a sponge does when it gets wet. Don't be alarmed, they will disappear when it is completely dry.
We make every attempt to remove your stains. Some stains require specialized attention and advanced solutions. We will advise you of possible stain removal solutions. However, some stains may be permanent depending on the deposit and the type of carpet. If this is the case we will bring these to your attention.
Some stains may penetrate into the carpet backing and pad. They may clean out 100% but in the drying process it may wick to the surface and reappear. This is not a technician error but a result of drying and the severity of the stain. This can commonly be corrected with additional attention. If a spot reappears please call us as soon as possible at 260-483-4383
Odor from pet accidents and other odor producing substances may become more noticeable for a period of time after the cleaning because of the elevated moisture content. Generally it will return to the same pre-cleaning condition after it has dried completely. We cannot be held responsible for such odor producing deposits unless we are able to identify, treat and neutralize such odors. Please visit our Pet Stain and Odor page to learn more.
Drying time can vary widely due to the type of carpet, level of soil, humidity and airflow. Here are some tips to ensure your safety and the best appearance of your home after cleaning.
For faster drying carpets…
Adjust thermostat to 72 degrees, or if appropriate open windows
Turn off humidifiers on furnace.
Turn your thermostat fan control setting to “On.”
Turn on all ceiling fans (make sure air blows down.)
Turn on dehumidifier or air conditioning
Increase air circulation by running floor fans over carpet.
Do not remove the plastic pieces placed under legs of furniture until carpet is absolutely dry. Preferably allow several days to allow moisture trapped under the plastic to evaporate therefore preventing rust or permanent furniture stain.
Do not replace furniture or area rugs in cleaned areas for 24 hours
Do not put towels on the floor because it will slow the drying process.
For walking on damp carpet…
Keep children and pets off recently cleaned carpet and if possible avoid walking on damp carpet.
If this is not possible, you may walk on the carpet with clean white socks, use inside shoes or ask your cleaning technician for a pair of shoe covers.
If you must go in and out over the damp carpet, wipe your shoes thoroughly with a wet cloth each time before walking on carpet. Dirt will track off on damp carpet very easily.
Be VERY careful walking onto a hard surface (tile, vinyl, stone or wood) because it will be slippery!
You have heard the stories of unreliable service, high-pressure sales tactics, and inferior cleaning.
Read Testimonials and Watch Videos from Referral Clients.
Learn why Referral is the best choice or Contact us for more information.
Don't Delay, If you are ready for a clean, healthy, comfortable and happy home home for your family call Referral at 260-483-4383 or email us at ReferralCarpetCare@msn.com
Earn FREE Cleaning with our Referral Rewards Program.
Referral's Mission "To provide the most outstanding cleaning and restoration service experience available. To create a clean, healthy, comfortable and happy indoor environment that allows our clients to relax and enjoy a richer quality of life. Guaranteed."
No matter what company you choose educate yourself. Learn 6 costly carpet cleaning misconceptions. |
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Concerned about cost? Be sure you get what you pay for, Click to learn more
Already scheduled a cleaning appointment?
Click here to review our preparation checklist before we arrive so we can provide you with the best service possible.
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Home, Carpet Cleaning, Water Damage, Tile & Grout Cleaning, Furniture & Upholstery Cleaning, Oriental and Area Rug Cleaning, Auto, Boat & RV Cleaning, Scotchgard Carpet & Fabric Protection, Pet Stains & Odor Removal, Allergy Relief, Commercial Cleaning Services, Products, About Us, Testimonials, Frequently Asked Questions, Links, Why Choose Referral, Cleaning Preparation, Contact Us
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Call us at 260-483-4383
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