Guide To Safe Oriental, Specialty and Area Rug Cleaning in Fort Wayne

Your Oriental, Specialty & Area Rugs Deserve More Attention And Care Than Your Wall To Wall Carpet.

Why Referral Carpet Cleaning is the Right Choice to Care for your Oriental

There is so much misinformation out there on rugs, and what should and should not be done to them. We invested considerable time and expense to receive specialty training & tools from several trusted sources because we want to be sure that we are providing the best care and attention for our clients’ valuable rugs. We have attended hands on training workshops presented by the nation's top specialists on the care of antique and contemporary textiles and rugs. During our training we handled and viewed hundreds of rug examples, learned about rug construction, rug cleaning do's and dont's, and how to identify ‘rugs to run from’ – rugs that are so poorly made that they are actually un-cleanable. Most owners of these rugs have no idea that they have bought a piece that they shouldn't have.

Photos From Our Rug Education Experiences

Referral has years of experience. We have been cleaning rugs since 1977. Referral Carpet Cleaning one of the only companies within 75 miles of Fort Wayne that is certified by the IICRC - The Institute of Inspection, Cleaning, and Restoration Certification as an Area Rug Cleaning Technician. Our knowledge and experience will give you peace of mind that your valuable rugs will receive the best care.

At Referral we have the training, expertise, experience and tools to properly care for you valuable floor coverings.
We can safely and effectively clean various natural fibers such as wool & cotton and also synthetic fibers such as nylon, polyester and olefin.
We can clean various rug construction types and styles such as machine made tufted rugs, and wilton weave and axminster woven carpet. Specialty rug constructions include braided rugs, flatweaves including dhurries & kilims, flokati rugs, hand hooked rugs, hand tufted rugs, karastan rugs, navajo rugs, needlepoint rugs, and handknotted rugs from all over the world.

Our Cleaning Process

Regular professional cleaning prolongs the life and appearance of a valuable rug. Proper cleaning will remove embedded soils and stains, help to return the rug to its prior luster, color, and design clarity through an improvement in overall appearance and useful life of the rug.

1- First we identify and tag each rug with a water proof Tyveck tag.

2 - Then we do a thorough pre cleaning inspection.

We will inspect your rug for pre-existing conditions such as:

We will inspect your fringe for pre-existing conditions such as:

3 -After a thorough inspection of pre-existing rug and fringe conditions and discussing the rugs particular cleaning concerns weather it be for appearance, odor removal, maintenance or full restoration we will help you decide which cleaning package and method is most appropriate for your rug.

We Offer 4 Cleaning Packages:

1 - Surface Cleaning- This method of cleaning can be done at our office or many times on site in your home by adjusting the cleaning temperature & pressure and by using cleaning solutions that are safe for natural fibers. Our trucks are stocked with airmovers so we can speed dry rugs on location after cleaning. We do not over wet the rugs so there is no need to worry about damaging the floor surface under the rug.

2 & 3 - Surface Cleaning & Surface Deodorizing and/or Fiber Protection

Please visit our Pet Stain & Odor page and Carpet Protection Page to learn more about the valuable benefits of these services.

4 - Full Immersion Wash.

This method is approriate if there are pet urine stains and odor or the rug has been damaged by smoke or a flood. Your rug is actually fully immersed or given 'a bath' Some rugs can not withstand a full immersion wash and may be better suited for surface cleaning.

4 - Before cleaning begins we test for colorfastness

5 - Then we pre vacuum to remove dry soils

6 - Then we apply an appropriate pre treatment if necessary

7 - Now depending on the cleaning method we restore your rug to like new condition.

8 - Next we groom the fibers to facilitate drying and restore the nap

9 - Then we speed dry the rugs

10 - After that we do a thorough post cleaning inspection for quality assurance.

11 - Now we roll the rugs, wrap and secure them in kraft paper if needed to protect them from resoiling until they arrive at their final location.

12 - We provide you with a complimentary bottle of Spot Out that is safe for cleaning up small spots in between professional cleanings.

How Much Does Cleaning Cost? Simply measure the width and length, feet and inches, (do not include the fringe in the rugs length). Call us at 260-483-4383 or email us ReferralCarpetCare@msn.com with your rug sizes and we can give you a close estimate over the phone. We also need to know the rug fiber, typically it is on a tag on the back of the rug. When we see your rug in person, we can give you an exact price based upon your concerns and the rug construction, fiber and cleaning method used.

Where Do You Clean Rugs? We do offer a rug pick up and delivery service to and from your home. If this is your preferred method if possible please move any furniture off of the rug before our arrival. You may also drop them off directly at our office/cleaning facility at 2901 Parnell Ave Fort Wayne, In 46805 or click here for directions When you arrive we can help you load and unload the rug. Depending on available space and which cleaning method is chosen we may be able to clean them right at your home. If your rug is receiving a full immersion wash it must be done at our office. If your rug is being surface cleaned it can be done at our office or it may be able to be cleaned on site, right in your home.

Rug Care Tips You Can Safely Use.

Here are some tips and guidelines to help you keep your rugs looking great, stay cleaner and last longer.

VACUUMING

Vacuuming your rugs is the BEST thing that you can do to keep your rugs in great shape in between cleanings. Think of all the dust that daily settles on to your hard floors … that same dust settles on your rugs and needs to be removed also, otherwise it works its way into the fibers and causes damage you cannot correct. Vacuum WITH, not against, the nap of the rug’s “fuzzy” side. The rug’s fibers are similar to your pet’s fur – you know, when you are petting with the nap, and when you are not. Going “with the nap” causes less friction.
If a lot of dirt seems to be collecting on the rug – like on your entryway rugs – then turn these rugs fuzzy side down and run an upright beater bar vacuum along the back side  Stay away from the fringe tassels or you’ll suck them up! This “shakes” the dirt out of the base of the rug’s foundation, and then you can flip the rug over and vacuum away all of the dust, dirt, allergens, mold spores, bacteria, and other “unmentionables” that have been brought into your home by shoes and feet.
Entry rugs with high traffic should be vacuumed at least twice a week. Rugs with moderate traffic should be vacuumed weekly. Even rugs in areas with no traffic will still have dust settling on them daily, so attend to them bi weekly. A consistent vacuuming routine will help keep your rugs cleaner and healthier longer.

SPOTS, SPILLS & ODORS

There will come a time when you will spill something on your rug, and the question will come to mind – “what should I do?” Rug fibers, especially wool, are very resilient to spills … but they are also very reactive to harsh chemicals … so you want to keep your spill system quick, simple, and safe. We offer a very safe and effective spot remover, Spot Out.

To remove visible spots and stains

1) LIQUID spill: immediately BLOT with cotton towel (do not scrub the fibers or you’ll distort and potentially damage them).

NON-liquid spill: immediately scrap up material with spoon, and BLOT with cotton towel.

2) Look at the towel for two things:
• Is the spill absorbing into the towel?
• Are any of the rug’s dyes absorbing into the towel?

3) If the rug’s dyes are absorbing into the towel, blot a bit more and then STOP. No more work can be done to this area without causing this area’s dyes to bleed together. This type of damage can devalue your rug, so you want to stop before you make it worse.

4) If the rug’s dyes are not absorbing into the towel (only the spill is seen), then place a folded towel underneath the affected area. Take a bowl of CLUB SODA and then use a sponge to get the location of the spill wet again – not soaking wet, just enough so the fibers are damp.

5) Take a new towel and blot the top of the rug to continue pulling out the spill from the fibers (the club soda helps to keep the spill “suspended” so you can grab it with the cotton towel when you BLOT).

6) When no more spill material is visible in the towel, create a “sandwich” with a folded towel under the spill and one on top, and either stand on this area or put a heavy book on it for about 10 minutes.

7) Remove the towels and elevate the damp area so that it can dry completely. Most rugs have a cotton foundation which is very absorbent, so you have to be absolutely certain this “skeleton” of your rug is 100% dry so mildew will not grow. Use a hair dryer (on cool or warm setting) on the front AND back of the rug to help quicken the process, or keep it propped up to “air dry” for at least 24 hours for a small spill, and longer for larger ones (or if your rug is thick).

A different set of problems arises with “old” pet urine stains. When a pet urine stain is “fresh” it is a strong acid stain. After it has dried completely, and has sat in the fibers for several days, it becomes a strong alkaline stain. The problem with high alkalinity and wool is that it yellows the wool, and it also counteracts the mordant process that holds the dyes on to the wool fibers. It essentially makes the dyes “dissolve.” Even a rug with colorfast dyes will bleed and fade in areas that have old pet urine stains. So, the key in handling all pet stains is getting to the area as soon as you can.

Of all the possible spills to happen to your rugs, pet urine and pet vomit are the worst. Because they go on hot and acidic, they actually re-dye the fibers, and “set” them at the same time – so if you are not quick these will become permanent stains that will devalue your rug. You need to follow the spill steps: blot, rinse, blot. If the rug has dyes that show up in the towel in the first blotting step, then substitute a 50/50 white vinegar and water mixture for the Club Soda AND get the area only slightly damp – NOT wet. For pet feces, you must pick up as much as you can before you begin the Club Soda process.

To remove odors associated with all of these pet “emergencies,” misting Nature’s Miracle® on the areas helps to remove some of the odor-causing bacteria. Resist the urge to saturate the rug with Nature’s Miracle®, because pouring any product on a rug is never a good idea. With pet urine, if it is a substantial amount then it has penetrated the wool or silk fibers and has been absorbed into the rug’s cotton foundation. In this case, the only way you will be able to remove the odor will be to give the rug a full immersion 'bath.' At Referral we have the necessary tools and solutions to eliminate pet urine odor from your valuable rug. To learn more visit our pet stain and odor page. If it is just a spot we offer 'Vets Trust'.

PROFESSIONAL CLEANING AND WASHING

Your need for professional cleaning will vary with how much traffic your rugs are getting and how often they are being vacuumed. The general rule of thumb for rugs undr normal use is that they should be given a thorough cleaning every two years. The longer you wait in between cleaning, the more wear will result from abrasive grit working its way down into the base of your rug and literally cutting at the fibers. Cleaning will also remove the allergens, bacteria, dirt and other unmentionables that collect in the rug over time. See the above cleaning process section to learn more.

RUG PAD

Handmade rugs should NOT have a big, soft, spongy pad. In a handmade rug, the cotton foundation that runs through the inside of the rug needs firm support to keep the structural integrity in place. If you put a soft, spongy pad under it, it will cause far too much stress on the foundation, and will ultimately cause damage. There are several strong reasons for using a pad:

1. To Keep Rug in Place
2. To Give Support
3. As a Moisture Barrier Between Rug and Floor
4. To Discourage Insect Activity

Even if your rug is anchored in one place (by a couch or other heavy piece of furniture), the rest of the rug will crawl around without a pad. A pad will help anchor the remainder of the rug more firmly, to discourage any potential damage that might be caused by creeping, pulling and stretching rugs.

Pads cannot be cleaned! Or technically, some can be cleaned, but the cleaning process will render the pad ineffective. Animal activity can ruin a pad. A pet urinates on the rug; it will likely soak through the rug and into the pad. If you have pets, use cheap, disposable pads and change them every year. Better pads are made from better materials and cost more – but they last longer. Use higher-quality pads only if there are no pets in the house. There’s no sense in buying a several hundred dollar pad only to have to dispose of it if/when a pet takes a whiz on it.

Pads for rugs on top of wall-to-wall carpet don’t work well. This gets back to the issue of having something springy or cushiony under the rug… there’s no avoiding this with a wall-to-wall carpet as the base. Even the firmest, thickest pads reportedly designed for use on wall-to-wall carpet are only occasionally effective. Our experience is that these pads simply are not effective enough to be recommended. Avoid laying your carpets on wall-to-wall carpeting if at all possible.

The most important thing good rug pads do is protect the life of your rugs, preventing premature wear which shows up in heavy traffic areas as troughs or "valleys". Rugs are meant to be on a "hard" surface, and a pad should be sturdy so that it acts as a "shock absorber" to foot traffic. The more "cushion" you have, the more strain you will cause to your rugs. Solid rug pads lengthen the life of your rugs substantially, as mechanical wear tests have repeatedly demonstrated.

Area rugs laid directly on bare floors are hard and will wear out quickly. But a feel that is too soft and squishy means your area rugs are still in danger. Soft area rug pads such as foam permit too much flexing of your area rugs, destroying your area rugs foundation and backing causing seams to rip open on area rugs custom made from wall-to-wall carpeting. Soft area rug padding also accelerates damage from furniture legs and traffic, particularly heels. Think of it this way. You can write on a pad of paper, but it's impossible to write on a piece of paper over a pillow, because all it does is tear and puncture.

The right type of pad underneath your rug provides many benefits from keeping it from slipping on the floor or buckling, to acting as a “shock absorber” for foot traffic to lessen the wear on the rug’s fibers. If you are placing a rug over a hard surface such as stone, wood or tile we offer:

WunderGRIP Rug Pad
We can cut rug pad to custom fit your rug, just call us at 260-483-4383 with your exact rug size.

Double the life of your rug by protecting it in five important ways.

1. Gripping Power- Constructed of 100% pure vinyl, the 3600 gripper/shock absorbers per square foot keeps rugs firmly in place over smooth floors. No Shimmying or shifting to strain the rug.
2. Low Profile Construction- Eliminates ‘shoulders' of the rug edge which are not only unsightly and dangerous but cause premature wear.
3. Flow Through Ventilation- Open construction allows the rug to breathe, evaporating moisture immediately. The rug is easier to vacuum and dirt is more readily removed.
4. Impact Resistance- Designed specifically for area rugs, thousands of gripper/absorbers provide the support and shock absorbency missing in soft, carpet-type padding. Impact resistance means longer pile life.
5. 20 Year Warranty- Wundergrip will maintain all non-slip properties for 20 years, and is washable to extend both the rug and pad life.

SAFE RUG STORAGE TIPS

The biggest dangers for rugs placed in storage are BUGS, FLOODS, and THUGS. Insect damage, flood or mildew damage, and theft are the most common problems we hear from clients who have placed rugs in a local storage unit or placed in a far corner of a closet or garage. Many times rugs with high appraised or sentimental value are placed in storage to save them for family members, or to save them from a remodel mess, or to protect them from the summer sunlight. You want to make sure you are not actually causing damage by incorporating the wrong storage procedures.

• DO clean rugs before wrapping for storage. The first, most important piece of storage advice is to always store rugs clean. Never wrap up dirty rugs. Have them washed properly and then prepared for storage, otherwise there’s a chance you’ll wrap hungry little rug-snacking critters in with your rug in a nice, protected environment, and in a year or more, when you open it up again, you could be in for an ugly, expensive surprise.You must clean your rugs of food and liquid material because though moths are normally the storage “bad guys” – ANY insect will eat sugars and other food materials, and they will eat the wool fibers that are holding this meal for them too.

• DO roll your rugs starting at the bottom end to the top end, fuzzy side inside. To find the bottom end of your rug, you want to “pet” your rug to determine when you are going WITH the nap, and AGAINST the nap. When you run your hand WITH the grain, it will take you to the tassels of the bottom of the rug (where the weaver began weaving your rug). Roll from this end. Folding rugs causes cracking over time, so do not fold rugs being put in storage.

• DO roll your SILK rugs with the fuzzy side outside. Wool and cotton rugs have more “give” to them than silk rugs, so when placing silk rugs into storage, roll them with their fuzzy silk side outside.

• DO wrap your rugs in TYVEK or brown acid-free PAPER. Wool has a moisture content even when it is dry, so changes in heat will cause it to “sweat.” Because of this you can NEVER wrap wool rugs in plastic or you will create a mildew problem. Tyvek Paper is best (tear and water resistant).

• DO elevate your rug packages off of the ground. Many storage facilities are built in lowlands that have a tendency to flood during bad weather, so whether in your home or their location you always want to keep rugs at least six inches off the ground in case flooding occurs.

• DO make certain nothing heavy is stacked on top of your rugs. Heavy items can cause damage to the rug’s foundation.

• DO acquire insurance to protect your rugs when placed in a storage facility. You also want a photograph and appraisal on file in case you need them.

Other Helpful Rug Care Tips

ROTATE your rugs. Rotate rugs to even out any possible sun fading, and to also not allow one specific area to get all the foot traffic wear. Rotate small rugs every 3-6 months; larger rugs every time it goes for a bath put it back down the opposite direction.

INSPECT your rugs. Quarterly you want to inspect your rugs closely for any insect activity. Moths and carpet beetles generally begin feasting in areas that have little light and little air flow – this means they prefer the BACK of the rug, or places under furniture. The larva looks like “sticky lint”, so flip over the corners of the rug to see if you have any activity. American Indian weavings hanging on the wall are particularly vulnerable, so take them down bi-annually to shake and dust them, and look for bugs.
You also want to check the ends and sides of your rugs to make sure that they are not in need of repair. When fringe tassels become worn and torn, the wool or silk knots of the rug begin to pull away from the rug, and if this is caught early it is a much cheaper repair than reweaving a section of the rug down the road. Look at the BACK of the rug to clearly see if all the knots are tightly and securely in place.

PROTECT your rugs. Many newer rugs, especially Chinese rugs, are chemically washed to give them a nice “sheen.” This chemical process makes these rugs sensitive to sunlight and they will fade in a period of just a few short years. If this concerns you, consider treating your windows with a UV-filter coating, or use thicker window coverings to block out the rays during peak hours.

NEVER use Carpet Spot Removers or Baking Soda on your rugs. Folex® and Resolve® are meant for SYNTHETIC carpet, and not wool or silk rugs. These chemicals (and even Woolite®) are too strong to use on rugs and they will either cause a chemical discoloration or it will bleach out the rug dyes completely. Baking Soda also causes damage by yellowing the fibers. This damage is permanent, and will devalue your rug, so please stick to CLUB SODA.

NEVER put potted live plants, or plastic protectors, on top of your rugs. Even careful plant caretakers spill a bit when watering plants. This water seeps into the cotton foundation which leads to mildew growth and dry rot. Plastic protectors also inhibit airflow and can cause mildew growth and dry rot. When dry rot sets in, eventually the rug falls apart in that area of rot. It ruins the rug.

Products and Tools to keep your valuable rugs looking their best between professional cleanings.
Contact us to purchase or with any questions.

Watch the following collection of videos to see the entire process of how a rug is made.

1/4 - How Rugs are made	2/4 - Preparing the wool	3/4 - The weaving process
4/4 - Area Rugs: A design profile	This Video Explains the Process of Making Wool Area Rugs - Very Interesting! Find more education at www.AreaRugFacts.com	Indian Hand Knotted Works of Art
How to tell the difference between a handmade rug and a machine-made rug.	Click Above To Purchase Oriental Rugs Online, Consult a Designer, Explore the Persian Rug Guide & More