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The only thing worse than having dirty carpet is…
choosing the wrong carpet cleaner!
25 Reasons our clients trust Referral Carpet Cleaning to care for their home and keep it sparkling clean!
Click Here to View a Printable Consumers Guide To Choosing A Professional Carpet Cleaner.
You will learn 6 costly carpet cleaning misconceptions
Discover 21 mistakes even 'smart people' make when choosing a professional carpet cleaner.
Learn about Referral's solutions for your home.
| 1. A family owned and operated business you can trust in the privacy of your home . Mrs. Brandt - I appreciate a local, family managed business and consistency of who cleans! Mr. and Mrs. Pittner - As always, we can leave the house and trust your people to do a great job. Mrs. Probst - I appreciate being able to trust you in my home when I am not home and being able to leave a blank check for you to fill out when finished. Mary Ann Oberholtzer - I was 'referred' to Referral by my next door neighbor. After 14 years we both still use your company. In that time I've only seen your operators a few times as I trust them enough to leave a key and blank check while I'm at work. Now that says something! |
Alan, Ron & Ryan |
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2. Personal, friendly service. As a small family owned and operated business we value each of our clients. We strive to exceed your expectations in performing our services.
Mrs. Eley - You made us feel very comfortable. Referral made us feel like we were more than just a customer, they treated us like we were their friends.
Cody Smith - The customer service is outstanding. The service is efficient and friendly. Everything's great!
3. Professional, uniformed clean cut technicians
Mr. & Mrs. Cornwell - Both men were so well dressed and clean! How they look should not have mattered however their clean cut appearance made it very comfortable to have them in my home. I love family owned businesses.
Mr. & Mrs. Bruick -I have already told people you define the word “professional.” Your company saved our carpet and gave us a peace of mind. You took your time and produced a flawless carpet!
Mrs. Lankenau -They are very professional, friendly and perfection oriented.
4. Meticulous- We cater to particular clients who are particular with higher expectations. Top quality service ensures lifetime clients.
Mary Ellen Neuenschwander -I am a very particular person so if you made me happy, I know that others would be pleased with you.
Mrs. Knuckles - Referral is careful not to mark up my walls, doorways or furniture. It was a rainy day and he left no marks on my wood entry floor.
Mr. & Mrs. Mauk - You treated every area with care and attention to detail. It is nice to have someone come into our home who treats it like it were his own.
Lynn & Jan Lipp, Owners of Ossian Furniture - I am a neat freak, that's what my husband calls me. Alan and Ryan cared for my home the way I do. They protected my walls and woodwork while cleaning our carpet to perfection. They actually got down on their hands and knees in the tight areas and along the woodwork. WOW!
5. Experience- We're not rookies, we've been cleaning since 1977. Over two thirds of our business comes from repeat clients who love our services! We have built a high quality reputation.
Mr. & Mrs. Kline - We love Referral and have been customers since 1985.
Terry Auld, General Manager at Pine Valley Pizza Hut - The carpet in our restaurant is 12 years old. We have thousands of people walking and spilling things on it weekly. Every time Referral has cleaned our carpets they look great. I have used their services for over 20 years.
6. Quick, convenient scheduling to fit your needs.
Mrs. Probst -You always try to work me into your schedule as soon as possible.
Charlene Winebrenner, Owner of Charlene Winebrenner Design Services - Our company had clients coming in from out of state and Referral was able to accommodate us that very day so the offices looked great for a meeting the next day.
Mr. Claypool - Referral is easy to do business with, easy to schedule to fit our needs and reasonably priced.
8. We use cleaning agents that are safe for kids, pets, allergy suffers and the envioronment. We also bring our own pre-softened water, which cleans better .
Mrs. Worrell - They took the time to do a great job, using their own water and provided fans to help dry the rooms.
Mrs. Kildaski - The folks at Referral provide excellent service, prompt and courteous, efficient and very effective. They also provide useful information about how to maintain that level of cleanliness. Their special attention to allergy and health concerns is greatly appreciated.
9. Fast Drying – We maintain our equipment properly, take extra vacuum passes and we utilize fans to speed dry areas while on site. Your carpet and upholstery is safe with us from over wetting.
Mrs. Tyler -There is no worry about wetness. Previously we used a dry cleaner because we were worried about over wetting carpets and padding. Referral left our carpets looking beautiful and almost dry.
Mrs. Phillips - The other cleaners also left my carpet soaked and it took days to dry.
Rachel R - The carpet doesn't feel saturated after cleaning. The carpets are thoroughly clean and dry in a few hours.
Mr. & Mrs. Critchfield - Fans were used to hasten drying. This was superior to any other company we have used in the past. Keep doing what you are doing!
10. We Never Rush Our Work! Our high quality workmanship is evident in the time we take to thoroughly perform our services. Even with the proper equipment and chemicals your carpet may still not be clean if the technician has a poor cleaning technique. Referral's cleaning technique separates us. We take as many cleaning strokes as needed to remove as much dirt as possible. We do not "scrub" your carpet, which can result in over wetting. Mrs. Schweizer - Referral does a great job. They are never in a hurry to get the job done. They are there taking their time being particular and getting the job done the right way. |
You can see "The Referral Clean Difference" |
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11. Helpful information and advice at no extra charge! We will also give you a complimentary bottle of safe and effective spot cleaner ‘Spot Out' along with 24 hour access to a spotting guide on our web site. Just another added value of our service.
Mr. & Mrs. Fruchey - They answered all my questions and gave me some great tips for future carpet problems.
Mrs. McCleskey - My expectations were far exceeded. I even received written information on care of my carpet while it dried and general care information.
Mr. & Mrs. Steele - Alan told me the proper way to spot clean and which products to use.
Mrs. Rorick - The follow up information was a first for me. No other cleaner wanted any feedback. I appreciated the Thank You letter, tips on drying the carpet and the paper on 12 ways to keep the carpet clean.
Mrs. Grieb - Referral differs from other carpet cleaning companies through their industry knowledge and willingness to educate their customers on how to care for their carpets.
12. Certified by The Institute of Inspection, Cleaning and Restoration Certification. (IICRC) and the Carpet & Rug Institute. (CRI) We are dedicated to continuing education to stay up to date with changes in our industry. We also qualified as a certified firm of the IICRC. As of Jan 1, 2008 Shaw Industires (The largest carpet producer) will require use of only those firms certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) to service carpet covered by their warranties. Our technicians are certified by the IICRC in Carpet Cleaning, Upholstery Cleaning, Area Rug Cleaning, Carpet Repair and Installation. We attended Drieaz University and Chuck Dewalds Vortex Drying School to earn certifications in Water Damage Restoration, Applied Structural Drying. Mrs. Todd - You seem more knowledgeable with different carpet fibers and care of each. |
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13. No high pressure, pushy sales. Just friendly consultants helping you keep your home sparkling clean.
Mrs. Worrell - The technician was not a salesman and did not try to push any products or extra services.
Mrs. Dougan - I especially appreciated not having to deal with a high pressure salesman. Thank you so much!
| 14. We are a member of the Better Business Bureau since 1980 with an excellent record. |  |
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15. Expert spot removal. Anything from Kool-Aid, Gum, Tar, Wax, Grease, Paint, Air Filtration Marks, Red Wine, and Pet Urine stains can be removed.
Mrs. McCleskey - I walked in my home and literally stood there saying “Wow, its beautiful!” Stains not removed by other companies were now gone.
Mrs. Phillips - I had spots on my carpet that were VERY bad and I thought I was going to have to replace the carpet. I had two other companies come and clean and they were never able to get them out (they came back both times) I called Referral and they came out and cleaned and the spots have never come back. My carpet looks like new again.
Mrs. Cole - After Referral cleaned it we had no returning spots and the new spots clean up and stay gone.
16. We use the hot water extraction method from a truck mounted unit, which is the recommendation of carpet manufactures. One of the largest carpet manufactures states: Shaw Industries recommends the hot water extraction system. Shaw's research indicates it provides the best capability for cleaning. This means that a hot water cleaning solution under pressure is injected into the carpet, then immediately vacuumed into a waste tank in the truck. It removes odors, dust, pollen, germs, sand, allergens, pet hair and everything else that ends up in your carpet.
17. Iron-Clad Satisfaction Guarantee - “A guarantee is only as good as the company that stands behind it." If your cleaning company doesn't have a track record that says they'll be available today, tomorrow and more importantly next year, you're being shortchanged. We back up our work 100%. We want 100% Satisfaction! We will let you know up front what we can and cannot promise. If for any reason we need to correct anything that was promised or expected, we will promptly return with no hassles. We can make such a bold guarantee because quite frankly we know what we are doing and we do it well. We're not rookies anymore, we've been cleaning since 1977. We have a high standard of quality. You will be satisfied!
Mrs. Thompson - I've used several carpet cleaners over the years and Referral Carpet Cleaning is by far the most superior and professional. I give them a 10 out of 10. I can't think of anything you could do to provide better service.
Mrs. Needham - I appreciated the call after cleaning to assure that I was satisfied.
18. Different from other companies. Click Here To Find Out Why
Mrs. Beck - Oh my gosh! You won't believe them until you see them! Words almost can't explain it. There is no comparison between Referral and other cleaning companies.
Mrs. Palmer - Referral is the Best carpet cleaning company in Fort Wayne.
Mrs. Keplinger - When I want it done right, Referral is the only place I will use.
Mrs. Knuckles - I have had other carpet cleaners in my house and now realize after I had Referral Carpet Cleaning that I never really had clean carpets. They actually clean 10 times more than “other” carpet cleaners. You cannot even compare them to other carpet services, Referral is so far superior.
Mrs. Hlawek - Once seeing a cheaper price I went with someone else and that old saying ‘You get what you pay for' is so true. When Alan got done by the table, I came out to see what was going on, and I said “Boy what a difference.” I have had one other carpet cleaner and the carpet was not near as clean looking as when Referral got finished today. I can't think of anything Referral could do to provide better service. They tell the truth about everything, and call when they are on the way.
Mr. & Mrs. Ellison - We have never had our carpets look this good! Ryan and Alan are very professional and personable young men. The prices are a little higher than other services but worth every bit. Referral is different from other cleaners because of the time they spend cleaning the carpet. Referral's results are 100% better than other services. Our family room carpet looks almost new again. Other companies would be in and out of my home in 30 minutes and after drying the carpet stains were still there. We will always use Referral from now on.
Mrs. Simon - No one else will ever clean my carpets but Referral! They have no competition because no one else can give you this type of service.
19. Effective cleaning agents that do not leave a dirt-attracting residue which results in a long lasting clean.
Mrs. McCulloch -Referral does excellent work and they get all the stains out. The cleaning process doesn't attract dirt later.
Mrs. Phillips - My carpets look beautiful and most important to me continue to look beautiful!
20. You will get the most value for your money. Price is what you pay. Value is what you get. In the carpet cleaning industry prices are across the board and so is the quality of work. We price by the square foot. Instead of pricing by the room, we price by the square feet cleaned. It is a uniform rate and you only pay for what is cleaned.
Mr. and Mrs. Art - People said I could have paid less elsewhere, but I was too impressed with your overall quality!
Mr. & Mrs. Mauk - Although your price may be a bit higher...this is one of those cases where you really feel like you have received a bargain.
Mrs. Richmond - I was really happy with how my carpets looked afterwards! You cost more than others but you get what you pay for. My carpets looked new when you were done. I had people ask me if I got new carpet.
Mr. Johnston - You are expensive but very good. Our carpets are cleaner than any prior cleaner was able to get them.
Mr. Coffee - They may cost more than other companies but it is worth the money.
21. Confidence to refer friends to a company they will love. We will even reward you for your efforts!
Mr. and Mrs. Hogan - I'm now a regular Referral customer. The best thing in the entire city. I've already told 10 people! Thank you.
Mrs. Odem - Anytime someone talks about carpet cleaning, I always recommend you. Thank you again.
Mrs. Waterhouse - I am telling all my friends to use Referral.
22. Recommended by the area's most reputable carpet stores, and decorators. They take no chances when recommending a company, they recommend Referral whom they know they can count on to satisfy their client by doing quality work. Read more testimonials and watch video testimonials here.
Jeremy Wirges, manager of Three Kings Flooring - One question we have been asked thousands of times over the years is who do you recommend to clean carpet. Recently we found the answer to that question, Referral Carpet Cleaning. We were amazed with the quality of work and the all around professionalism exhibited by Referral Carpet Cleaning. Never again will we have any doubts in recommending a cleaner, because Referral does the best work in town. Thanks.
Melisa Flickinger, Interior Designer at Design Guild. - Referral did a wonderful job. We appreciated their honesty in the areas of cost as well as what needed to be done for our carpets. They are a little more expensive than others, but we did not feel by that much. It was great to see Referral's attitude of quality not quantity while they took the time to ensure our carpets turned out well in every room. They are meticulous with their work.
Ashley Hansen, Interior Designer at Carpet Craftsman - Our carpet looks brand new again. Cleaning your carpet is the best way to make it last the longest. Referral did an awesome job. They got every speck off of the floor, even a red paint stain! I think you are doing everything and more to please your clients, even leaving a complimentary bottle of spot cleaner.
Todd Hockemeyer, Owner of K & N Carpet - You do an excellent job and you leave the floors dry. We can't think of anything you could do to provide better service. We were very happy with everything including the before and follow up phone calls. Great Job!
Lifestyles Flooring Center - We feel that you are one of the best in the business. You care about serving the customer and doing the job right. You are very professional, family owned and operated, honest, nice appearance and on time. The carpet was cleaned and dried within hours. You know that when Referral cleans your carpet it will be done right.
Steve Incremona, Owner of CFS Inc. Floor Covering Specialists - I use Referral Carpet Cleaning at my home and business. We had stains in our carpet that I did not think would come out, but Referral got them out 100%. I can trust them to work in my home when I am at work without having to worry. They do not soak the carpet, it dries fast. These guys are professional and know their trade.
Lynn & Jan Lipp, Owners of Ossian Furniture - Referral did the best carpet cleaning we have ever had. We thought our carpet was ‘over-the-hill' and needed to be replaced. If fact, we were looking for new carpet, but we couldn't find a carpet we liked as well as what we have. K&N Referred your company to us. This cleaning will buy us additional years of service from our current carpet. I am a neat freak, that's what my husband calls me. Alan and Ryan cared for my home the way I do. They protected my walls and woodwork while cleaning our carpet to perfection. They actually got down on their hands and knees in the tight areas and along the woodwork. WOW! Thanks for being clean cut. This is an outstanding way to be today as I taught school in Fort Wayne for 33 years. You immediately had my trust! Thanks for making me happy!
Tim Michael, Owner of Michael's Floor Covering - Thank you for a job well done! Referral has earned our trust. Referral seems more concerned about doing the job well than getting it done in a hurry. You are trustworthy, informative, timely and made my carpet look and smell like new and are priced reasonable. You removed stains I thought were impossible to remove, You may pay more for Referral, but they will get the job done in the best way. You are different from other cleaners because you do what you say, provide quality work and it dries fast!! Other companies didn't provide this. You also worked with my time and met my needs. Thank you.
| 23. Member of Ethical Services. We are known for our trustworthy and honest reputation. Our clients feel at ease leaving us unattended while at work or running errands. It's common that a signed blank check is left for us to fill out for payment. |  |
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| 24. We are take care to use caution with our tools, hoses and equipment. We are careful in your home, handling your furniture, cleaning around your furniture, not marking up your walls or other areas we are not cleaning.
Referral is so far superior. Referral was careful not to mark up my walls, doorways or furniture. It was a rainy day and he left no marks on my wood entry floor. Thank you. - Mrs. Knuckles All the wall corners have guards placed on them to keep their hoses from damaging them. Even a cloth cover is put on the door to keep the air in the house. - Mr. Dickmeyer The furniture was carefully moved and replaced. You even gave us a sign that we could place in the doorway warning that the floor could be slippery. – Mr. Josse You took great care not to damage the walls, woodwork and furniture. - Mr. & Mrs. Bricker They were also careful near my walls, corners and furniture. - Ms. Tyler They are neat and careful when moving items. They protected all corners and blocked the door to prevent the wind from entering. Referral actually works at removing problem areas. They care about what they do and aren’t just in a hurry to get out and on their way to the next job. - Ms. Clabaugh Careful approach to work and house was observed. Thank you for treating our home as if it was your very own home! - Mr. & Mrs. Frank |
Referral has tools to protect your home such as a door drape, floor guard, hose stabilizer, door stop and corner guards. |
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25. One stop shopping. We offer a variety of services to keep your home clean and healthy.
Referral is not any ordinary cleaner. We cater to clients who demand top-notch service and recognize they will invest more for it. Referral caters to clients who are particular with higher expectations. We are very meticulous and take more time to thoroughly clean and perform an exceptional detailed superior cleaning service.
Pricing in this industry is across the board. Don't be fooled by low price offers. You will not be happy with a low price, quick, brush the dirt off the surface cleaning. Price is what you pay, value is what you get. Be cautious, some unscrupulous cleaners make claims that simply are untrue.
Yes, we are more expensive, but there are two main reasons why. First, the majority of our competition does not know how to satisfy particular clients. That's our niche. We can and do satisfy “fussy”, “finicky”, even “picky” clients because of our experience and our high standards of quality. The second reason and equally as important, is the trust they have confided in us. We take our reputation very seriously. We are known for being trustworthy and honest. We regularly do our cleaning unattended which is of great value for many of our clients who are at work or running errands. Our clients trust us. We are courteous and polite, clean-cut, non-smokers, wear uniforms and have professionally lettered trucks. These items alone are a big relief to clients that are particular and careful whom they allow in the privacy of their homes.
Because our rates are higher, we recognize we will only clean for those who are very particular and are cautious whom they allow in their homes. Since we are not a large company, there are only so many hours in a week that we make our services available to a select few. Since we too are particular, we truly enjoy serving clients with high expectations. They appreciate the extra effort we put forth in every detail that our service offers.
We go out of our way to make sure every client's expectations are exceeded to ensure that they will continue to use Referral in the future. We use state of the art, high-powered truck mounted equipment. Our cleaning solutions, using soft water, are safe for children and allergy suffers. Our drying time is incredibly fast. We take extra dry vacuum passes to ensure quick drying and we also utilize high speed fans which often results in dried areas even before we leave.
We personally know the challenge larger cleaning firms are going thru with finding and training good employees. The fact is that many larger company owners only care about the dollars they can generate and care little about the quality of cleaning or even the type of individual they hire to send into clients homes. Unfortunately, even some owner/operator companies run a questionable cleaning operation since they won't invest in better equipment or continuing education.
It takes 4 basic things to have a good carpet cleaning job. 1 st Equipment, 2 nd Cleaning Agent, 3 rd Operator, 4 th Technique. Without the best equipment, the best cleaning agent, an operator that cares, and an operator that has been taught proper technique or has little experience, only questionable results will occur. Just remove only one of the four ingredients and you suddenly lost the real meaning of high quality. The reason we are mentioning these points is because we know all four of the ingredients must be met, day after day, for you to feel safe in recommending our cleaning firm.
Our guarantee- These days, being skeptical is more common than ever with good reason. Consumers are sick of false claims, bogus offers, hyped up products that sound great in advertising but fall short of their promises. We stand behind every job 100%. We're not rookies anymore, we've been cleaning since 1977 . Honestly, we know what we're doing and we do it very well! You too will be satisfied! Once you personally try our high quality service, you'll see the difference for yourself, especially if you have used other cleaning firms in the past. Please join our list of satisfied clients.
You have heard the stories of unreliable service, high-pressure sales tactics, and inferior cleaning.
Read Testimonials and Watch Videos from Referral Clients.
Learn why Referral is the best choice or Contact us for more information.
Don't Delay, If you are ready for a clean, healthy, comfortable and happy home home for your family call Referral at 260-483-4383 or email us at ReferralCarpetCare@msn.com
Earn FREE Cleaning with our Referral Rewards Program.
Referral's Mission "To provide the most outstanding cleaning and restoration service experience available. To create a clean, healthy, comfortable and happy indoor environment that allows our clients to relax and enjoy a richer quality of life. Guaranteed."
No matter what company you choose educate yourself. Learn 6 costly carpet cleaning misconceptions. |
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Concerned about cost? Be sure you get what you pay for, Click to learn more
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